Kora · AI support operations · AIQGEN

Automated support for fintech teams, with operational control

Kora executes end-to-end support workflows, fits your current stack, and improves resolution through continuous optimization cycles.

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Integrates with leading helpdesks Outcome-led operation Antifraud

Live workflow example

A practical support journey with execution and customer confirmation.

Customer I lost my card — can you block it?
Kora I’ve blocked the card for security. Would you like to order a replacement now?
Customer Yes, please.
Kora Replacement ordered. Estimated delivery within 7 business days. You’ll get confirmation in the app.

Integrations and operations

Connect Kora to the channels and systems your team already uses, without forcing migration.

Helpdesks

Zendesk, Intercom, Salesforce and equivalent stacks.

Internal systems

APIs and business rules from your fintech inside support workflows.

Human escalation

Escalate with full context whenever a specialist should take over.

Kora capabilities

A continuous loop to improve quality, governance and efficiency in customer support.

Analyze

Track critical themes

Monitor low-resolution topics and recurring support bottlenecks.

Train

Tune policy and voice

Set operational limits, response style and workflow rules for your team.

Test

Validate before rollout

Run scenario testing and source checks before releasing changes.

Deploy

Operate across channels

Run support on chat, email, WhatsApp and app with context continuity.

Performance and continuous optimization

Outcomes vary by knowledge base and integrations. Kora is designed to improve resolution through iterative operational tuning.

Resolution reference

Illustrative benchmark from monitored customer contexts.

  • Agent A: 0%
  • Agent B: 0%
  • Kora reference implementation: 0%

Optimization cycle

Incremental gains with monthly updates to content, workflow and policy controls.

  • Jan: baseline defined
  • May: topic-level gap closure
  • Sep: critical-flow optimization

Outcome-based pricing

Simple model for scaling support with predictable unit economics.

Kora pricing

BRL 0.00

per resolution

50 resolved outcomes monthly minimum

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Frequently asked questions

Does Kora replace my team?
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Is it just a chatbot?
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How does outcome-based pricing work?
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